Consumer Cancellation
European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.
Preliminary Matters
Citation and Commencement
1. (1) These Regulations may be cited as the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.
(2) These Regulations come into operation on 13 June 2014 and apply to contracts concluded after that date.
Interpretation
2. (1) In these Regulations—
“Act of 1893” means the Sale of Goods Act 1893 (1893, c. 71);
“Act of 1980” means the Sale of Goods and Supply of Services Act 1980 (No. 16 of 1980);
“Act of 2002” means the Communications Regulation Act 2002 (No. 20 of 2002);
“Act of 2007” means the Consumer Protection Act 2007 (No. 19 of 2007);
“Agency” means the National Consumer Agency;
“authorised officer” means a person appointed under—
(a) section 39 of the Act of 2002, or
(b) section 30 of the Act of 2007;
“business premises” means—
(a) any immovable retail premises where a trader carries out his or her activity on a permanent basis, or
(b) any movable retail premises where a trader carries out his or her activity on a usual basis;
“commercial guarantee” means any undertaking by a trader or producer to a consumer (in addition to the trader’s legal obligation to supply goods in conformity with the contract) to reimburse the price paid or to replace, repair or service goods in any way if they do not meet the specifications or any other requirements not related to conformity set out in the guarantee statement or in the relevant advertising available at or before the conclusion of the contract;
“Commission” means the Commission for Communications Regulation;
“consumer” means a natural person who is acting for purposes which are outside the person’s trade, business, craft or profession;
“digital content” means data which are produced and supplied in digital form;
“Directive” means Directive 2011/83/EC of the European Parliament and of the Council of 25 October 2011;
“distance contract” means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, and with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;
“district heating” means the supply of heat (in the form of steam, hot water or otherwise) to multiple buildings from a central source of production through a transmission and distribution system for the purposes of heating;
“durable medium” means any medium, including paper and e-mail, that—
(a) enables its recipients to store information addressed personally to them in a way accessible for future reference for a period of time adequate for the purposes of the information, and
(b) allows the unchanged reproduction of the stored information;
“financial service” means any service of a kind normally provided in the ordinary course of carrying on a banking business, an insurance business or a business of providing credit, personal pensions, an investment service or a payment service;
“functionality” in relation to digital content includes region coding, restrictions applied for the purpose of protecting digital rights and other technical restrictions;
“gambling” means wagering a stake with pecuniary value in games of chance, including lotteries, casino games and betting transactions;
“goods” means any tangible movable items with the exception of items sold by way of execution or otherwise by authority of law, and includes gas, water and electricity put up for sale in a limited volume or a set quantity;
“healthcare” means health services provided by health professionals to patients in order to assess, maintain or restore their state of health, whether or not these services are provided via healthcare facilities, and includes the prescription, dispensing and provision of medicinal products and medical devices;
“off-premises contract” means each of the following contracts between a trader and a consumer:
(a) a contract concluded in the simultaneous physical presence of the trader and the consumer in a place which is not the business premises of the trader;
(b) a contract for which an offer was made by the consumer in the simultaneous physical presence of the trader and the consumer in a place which is not the business premises of the trader;
(c) a contract concluded on the business premises of the trader or through any means of distance communication immediately after the consumer was personally and individually addressed in a place which is not the business premises of the trader in the simultaneous physical presence of the trader and the consumer;
(d) a contact concluded during an excursion organised by the trader with the aim or effect of promoting and selling goods or services to the consumer;
“on-premises contract” means a contract between a trader and a consumer which is not a distance contract or an off-premises contract;
“passenger transport services” means services for the conveyance of passengers by air, rail, road, sea or waterway, but excludes car rental services;
“public auction” means a method of sale under which—
(a) goods or services are offered by the trader through a transparent, competitive bidding procedure run by an auctioneer to consumers who attend, or are given the possibility to attend, the auction in person, and
(b) the successful bidder is bound to purchase the goods or services;
“sales contract” means a contract under which a trader transfers or undertakes to transfer the ownership of goods to a consumer and the consumer pays or undertakes to pay the price thereof, and includes a contract that has as its object both goods and services;
“service contract” means a contract, other than a sales contract, under which a trader supplies or undertakes to supply a service to a consumer and the consumer pays or undertakes to pay the price thereof, but excludes contracts for the supply of—
(a) digital content not supplied on a tangible medium,
(b) water, gas or electricity not supplied in a limited volume or set quantity, and
(c) district heating;
“social services” includes services related to social housing, childcare and the support of families and persons permanently or temporarily in need, including long-term care;
“trader” means—
(a) a natural person, or
(b) a legal person, whether—
(i) privately owned,
(ii) publicly owned, or
(iii) partly privately owned and partly publicly owned,
who is acting for purposes related to the person’s trade, business, craft or profession, and includes any person acting in the name, or on behalf, of the trader.
(2) A word or expression used in these Regulations that is also used in the Directive has, unless the context otherwise requires, the same meaning in these Regulations as it has in the Directive.
(3) A court shall construe these Regulations in a manner that gives effect to the Directive, and for this purpose the court shall have regard to the provisions of the Directive, including its preambles.
Application of Regulations
3. (1) Subject to paragraphs (2) and (5) and Regulations 4, 6, 13, 24, 28 and 32, these Regulations apply to each of the following contracts concluded between a trader and a consumer:
(a) sales contracts, including—
(i) contracts for the supply of digital content on a tangible medium, and
(ii) contracts for the supply of water, gas, or electricity in a limited volume or set quantity;
(b) service contracts;
(c) contracts for the supply of digital content not supplied on a tangible medium;
(d) contracts for the supply of electricity, gas, or water not supplied in a limited volume or set quantity;
(e) contracts for the supply of district heating.
(2) These Regulations do not apply to any of the following contracts concluded between a trader and a consumer:
(a) contracts for social services;
(b) contracts for healthcare;
(c) contracts for gambling;
(d) contracts for financial services;
(e) contracts for the creation, acquisition or transfer of immovable property or of rights in immovable property;
(f) contracts for the construction of new buildings or the substantial conversion of existing buildings;
(g) contracts for rental of accommodation for residential purposes;
(h) contracts within the scope of Council Directive 90/314/EEC2 ;
(i) contracts within the scope of Directive 2008/122/EC of the European Parliament and of the Council3 ;
(j) contracts established, in accordance with the law of a Member State, by a public office-holder who has a statutory duty to be independent and impartial and who must ensure, by providing comprehensive legal information, that the consumer only concludes the contract on the basis of careful legal consideration and with knowledge of its legal scope;
(k) contracts for the supply of foodstuffs, beverages or other goods intended for current consumption in the household which are physically supplied by the trader on frequent and regular rounds to the consumer’s home, residence or workplace;
(l) contracts concluded by means of automatic vending machines or automated commercial premises;
(m) contracts concluded with a telecommunications operator through a public pay telephone for the use of the telephone;
(n) contracts concluded for the use of one single connection by telephone, Internet or fax established by a consumer.
(3) Paragraph (2)(d) is subject to Regulation 23(6) (ancillary contracts) and Regulation 24(3) (application of Part 5).
(4) For the purposes of subparagraph 2(j), “Member State” means a state that is a member of the European Union (within the meaning of the European Communities Act 1972 (No. 27 of 1972)) or a state that is a party to the agreement on the European Economic Area signed at Oporto on 2 May 1992, as adjusted by the protocol done at Brussels on 17 March 1993.
(5) These Regulations do not apply to off-premises contracts for which the payment to be made by the consumer does not exceed €50.
(6) Where two or more off-premises contracts with related subjects are concluded between a trader and a consumer at the same time, the total cost of the contracts is to be taken into account in applying the monetary threshold specified in paragraph (5).
….
PART 4
Right to Cancel Distance Contracts and Off-Premises Contracts
Application of Part 4
13. (1) Subject to paragraphs (2) and (3) and Regulation 3, this Part applies to each of the following distance contracts and off-premises contracts concluded between a trader and a consumer:
(a) sales contracts;
(b) service contracts;
(c) contracts for the supply of digital content not supplied on a tangible medium;
(d) contracts for the supply of water, gas or electricity not put up for sale in a limited volume or set quantity;
(e) contracts for the supply of district heating.
(2) This Part does not apply to any of the following distance contracts and off-premises contracts concluded between a trader and a consumer:
(a) service contracts, after the service has been fully performed if the performance has begun with—
(i) the consumer’s prior express consent, and
(ii) the consumer’s acknowledgement that he or she will lose the right to cancel the contract once the contract has been fully performed by the trader;
(b) contracts for the supply of digital content not supplied on a tangible medium where the performance has begun with the consumer’s prior express consent and with the consumer’s acknowledgement that he or she thereby loses the right to cancel the contract;
(c) contracts for the supply of goods or services whose price is dependent on fluctuations in the financial market that may occur during the cancellation period and that cannot be controlled by the trader;
(d) contracts for the supply of non-prefabricated goods made on the basis of an individual choice of, or decision by, the consumer;
(e) contracts for the supply of goods that are clearly personalised;
(f) contracts for the supply of goods that are liable to deteriorate or expire rapidly;
(g) contracts for the supply of sealed goods that—
(i) are not suitable for return for health protection and hygiene reasons, and
(ii) were unsealed after delivery;
(h) contracts for the supply of goods that are, according to their nature, inseparably mixed with other items after their delivery;
(i) contracts for the supply of alcoholic beverages where—
(i) the price has been agreed at the time of the conclusion of the sales contract,
(ii) the delivery of the beverages can only take place after 30 days from the conclusion of the sales contract, and
(iii) the value of the beverages is dependent on fluctuations in the market that cannot be controlled by the trader;
(j) contracts where the consumer has specifically requested a visit from the trader for the purpose of carrying out urgent repairs or maintenance;
(k) contracts for the supply of sealed audio or sealed video recordings or sealed computer software that were unsealed after delivery;
(l) contracts for the supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications;
(m) contracts concluded at a public auction;
(n) contracts for passenger transport services;
(o) contracts for—
(i) the provision of accommodation other than for residential purposes,
(ii) the transport of goods,
(iii) car rental services,
(iv) catering, or
(v) services related to leisure activities,
where the contract provides for a specific date or period of performance.
(3) Notwithstanding paragraph 2(j), this Part applies to contracts for—
(a) services in addition to the urgent repairs or maintenance requested by the consumer, and
(b) goods other than replacement parts necessarily used in carrying out the maintenance or making the repairs,
provided by the trader on the occasion of a visit made for the purpose referred to in that paragraph.
Right to cancel
14. (1) Subject to Regulation 13 and Regulation 17, the consumer may, at any time prior to the expiry of the cancellation period applicable under Regulation 15 or Regulation 16, cancel a distance contract or an off-premises contract without giving any reason for the cancellation.
(2) A consumer who cancels a distance contract or an off-premises contract does not incur any costs or liability other than those for which he or she is liable under the following provisions:
(a) Regulation 19(2) (non-standard delivery);
(b) Regulation 20(5) (direct cost of returning goods);
(c) Regulation 20(6)(b) (diminished value of goods);
(d) Regulation 21(3) (services provided, or gas, water, electricity, or district heating supplied, during cancellation period).
Expiry of cancellation period
15. (1) Subject to Regulation 16, the cancellation period expires in accordance with paragraphs (2) to (6).
(2) In the case of—
(a) service contracts,
(b) contracts for the supply of digital content not supplied on a tangible medium,
(c) contracts for the supply of water, gas or electricity not supplied in a limited volume or set quantity, and
(d) contracts for the supply of district heating,
the cancellation period expires after 14 days from the day on which the contract is concluded.
(3) In the case of sales contracts other than those specified in paragraphs (4) to (6), the cancellation period expires after 14 days from the day on which the consumer acquires physical possession of the goods.
(4) In the case of sales contracts for multiple goods that are ordered by the consumer in one order and delivered separately, the cancellation period expires after 14 days from the day on which the consumer acquires physical possession of the last of the goods.
(5) In the case of sales contracts for goods consisting of multiple lots or pieces, the cancellation period expires after 14 days from the day on which the consumer acquires physical possession of the last lot or piece.
(6) In the case of sales contracts for regular delivery of goods during a defined period of time, the cancellation period expires after 14 days from the day on which the consumer acquires physical possession of the first of the goods.
(7) In paragraphs (3) to (6) “consumer” includes a person, other than the carrier, indicated by the consumer for the purpose of acquiring physical possession of the goods.
Omission of information on right to cancel
16. (1) If the trader does not provide the consumer with the information on the right to cancel the contract required by paragraph (l) of Schedule 2, the cancellation period expires 12 months from the day on which it would have expired under Regulation 15.
(2) If the trader provides the consumer with the information on the right to cancel required by paragraph (l) of Schedule 2 within 12 months of the day on which the cancellation period would have expired under Regulation 15, the cancellation period expires 14 days after the day on which the consumer receives that information.
(3) The information on the right to cancel referred to in paragraphs (1) and (2) shall be provided in accordance with—
(a) Regulation 7 in the case of off-premises contracts,
(b) Regulation 8 in the case of off-premises contracts for repairs or maintenance within the scope of that Regulation, and
(c) Regulation 10 in the case of distance contracts.
Exercise of right to cancel
17. (1) To exercise the right to cancel under Regulation 14, the consumer shall, before the expiry of the cancellation period, inform the trader of his or her decision to cancel the contract.
(2) To inform the trader under paragraph (1) the consumer may—
(a) use the model cancellation form in part B of Schedule 3, or
(b) make any other unequivocal statement setting out his or her decision to cancel the contract.
(3) Where the trader gives the consumer the option to do so, the consumer may fill in and submit the form or the statement referred to in paragraph (2) on the trader’s website.
(4) Where the consumer exercises the option in paragraph (3), the trader shall communicate to the consumer without delay an acknowledgement on a durable medium of receipt of the consumer’s cancellation of the contract.
(5) The consumer exercises the right to cancel within the cancellation period required by Regulation 15 if he or she sends the communication concerning the exercise of the right to the trader before that period has expired.
(6) In case of dispute, it is for the consumer to show that the right to cancel was exercised in accordance with this Regulation.
Effects of cancellation
18. Subject to Regulations 19 to 23, the exercise of the right to cancel by the consumer terminates the obligations of the consumer and the trader—
(a) to perform the contract, or
(b) in cases where an offer was made by the consumer, to conclude the contract.
Obligations of trader in event of cancellation
19. (1) Subject to paragraph (2), the trader shall reimburse all payments, including any payment for delivery, received from a consumer who exercises the right to cancel a contract.
(2) If the consumer has expressly opted for a type of delivery costing more than the least expensive type of standard delivery offered by the trader, the trader is required only to reimburse the consumer’s delivery payment to an amount equivalent to the cost of the least expensive type of standard delivery offered by the trader.
(3) Subject to paragraph (4), the trader shall reimburse the consumer’s payment without undue delay and not later than 14 days after the day on which the trader is informed of the consumer’s decision to cancel the contract in accordance with Regulation 17.
(4) In the case of sales contracts, the trader may, unless he or she has offered to collect the goods, withhold the reimbursement until—
(a) the trader has received the goods back, or
(b) the consumer supplies evidence to the trader that he or she has sent the goods back,
whichever first occurs.
(5) Unless the consumer has expressly agreed otherwise, the trader shall reimburse the consumer using the same means of payment as the consumer used for the initial transaction.
(6) Where the consumer agrees that the reimbursement may be made by a different means of payment to that used for the initial transaction, the trader shall ensure that the consumer does not incur any fees as a result of the use of that different means of payment.
(7) A trader who contravenes a provision of this Regulation commits an offence.
(8) Breach by a trader of the obligation to reimburse the consumer in accordance with this Regulation is actionable by the consumer as a breach of statutory duty.
Return of goods in event of cancellation of sales contract
20. (1) Where a consumer cancels a sales contract under Regulation 14, the trader shall collect the goods if—
(a) the trader has offered to collect them, or
(b) in the case of an off-premises contract, the goods were delivered to the consumer’s home at the time of the conclusion of the contract and the nature of the goods is such that they cannot normally be returned by post.
(2) Where the trader is required to collect the goods under paragraph (1), the trader shall do so at his or her own expense.
(3) Where the trader is not required to collect the goods under paragraph (1), the consumer shall—
(a) send them back, or
(b) hand them over to the trader or to a person authorised by the trader to receive them.
(4) The consumer shall send back or hand over the goods without undue delay and not later than 14 days from the day on which he informed the trader of his decision to cancel the contract in accordance with Regulation 17.
(5) The consumer shall bear the direct costs of returning the goods under paragraph (3) unless—
(a) the trader has agreed to bear those costs, or
(b) the trader has failed to inform the consumer, in accordance with paragraph (m) of Schedule 2, that the consumer has to bear those costs.
(6) A consumer who is required to return goods to a trader following the exercise of the right to cancel—
(a) shall take reasonable care of the goods prior to returning them, and
(b) is liable for any diminished value of the goods resulting from the handling of the goods beyond that necessary to establish their nature, characteristics and functioning.
(7) There is no liability on the consumer under paragraph (6) if the trader has failed to provide the consumer with the information on the right to cancel required by paragraph (l) of Schedule 2 in accordance with—
(a) Regulation 7 in the case of off-premises contracts,
(b) Regulation 8 in the case of off-premises contacts for repairs or maintenance within the scope of that Regulation,
(c) Regulation 10 in the case of distance contracts.
(8) Breach by a consumer of the obligation to return the goods in accordance with this Regulation is actionable by the trader as a breach of statutory duty.
Performance of services and supply of water, gas, electricity or district heating during cancellation period
21. (1) Subject to Regulation 3 and Regulation 13, this Regulation applies to—
(a) service contracts,
(b) contracts for the supply of water, gas or electricity not put up for sale in a limited volume or set quantity, and
(c) contracts for the supply of district heating.
(2) Where the consumer wants the performance of a contract referred to in paragraph (1) to begin during the cancellation period, the trader shall require the consumer to make an express request to this effect on a durable medium.
(3) Subject to paragraph (5), where the consumer cancels a contract during the cancellation period before the service has been fully performed or the water, gas, electricity or district heating fully supplied, the consumer shall pay to the trader an amount which is in proportion to what has been provided until the time the consumer informed the trader of the exercise of the right to cancel.
(4) The amount referred to in paragraph (3) is to be calculated—
(a) on the basis of the total price agreed in the contract, or
(b) if that price is excessive, on the basis of the market value of the service that has been provided.
(5) The consumer bears no cost for the performance of the contract during the cancellation period if—
(a) the trader has failed to provide the consumer with the information on—
(i) the right to cancel required by paragraph (l) of Schedule 2, or
(ii) the consumer’s liability to pay the trader reasonable costs for the performance of the contract during the cancellation period required by paragraph (n) of Schedule 2,
or
(b) the consumer has not expressly requested performance to begin during the cancellation period in accordance with paragraph (2).
(6) The information on the right to cancel and on the consumer’s liability to pay the trader reasonable costs referred to in paragraph (5)(a) shall be provided in accordance with—
(a) Regulation 7, in the case of off-premises contracts,
(b) Regulation 8, in the case of off-premises contracts for repairs or maintenance within the scope of that Regulation, and
(c) Regulation 10, in the case of distance contracts.
Provision of digital content during cancellation period
22. (1) A consumer who exercises the right to cancel a contract for the supply of digital content not supplied on a tangible medium during the cancellation period is not liable for the cost of that supply, whether in full or in part, during the cancellation period where—
(a) the consumer has not given his or her prior express consent to the beginning of the performance of the digital content before the expiry of the cancellation period applicable under Regulation 15 or Regulation 16,
(b) the consumer has not acknowledged, in giving his or her consent to the beginning of the performance of the digital content before the expiry of the cancellation period, that the right to cancel would be lost, or
(c) the trader has failed to provide confirmation of—
(i) the consumer’s prior express consent to the beginning of the performance of the digital content before the expiry of the cancellation period, and
(ii) the consumer’s acknowledgement of the loss of the right to cancel the contract where the performance of the digital content has begun with the consumer’s prior express consent before the expiry of the cancellation period.
(2) The confirmation of the consumer’s prior express consent to the beginning of the performance of the digital content and of the consumer’s acknowledgement of the loss of the right to cancel the contract referred to in paragraph (1)(c) shall be provided in accordance with Regulation 9 in the case of off-premises contracts and in accordance with Regulation 12 in the case of distance contracts.
Effects of cancellation on ancillary contracts
23. (1) For the purposes of this Regulation, an “ancillary contract” means a contract under which the consumer—
(a) acquires goods or services related to a distance or off-premises contract, and
(b) those goods are supplied, or services provided, by the trader or by a third party on the basis of an arrangement between the third party and the trader.
(2) Where a consumer cancels a distance or off-premises contract in accordance with this Part, any ancillary contract is automatically terminated without any costs for the consumer other than costs under the following provisions:
(a) Regulation 19(2) (non-standard delivery);
(b) Regulation 20(5) (direct cost of returning goods);
(c) Regulation 20(6)(b) (diminished value of goods);
(d) Regulation 21(3) (services provided, or gas, water, electricity, or district heating supplied, during cancellation period).
(3) When a trader is informed by a consumer in accordance with Regulation 17 of the consumer’s decision to cancel a contract, the trader shall inform each other trader with whom the consumer has an ancillary contract that is terminated in accordance with paragraph (2) of that decision.
(4) Where any security has been provided under an ancillary contract that is terminated in accordance with paragraph (2), that security is to be treated as never having had effect and any property lodged with the supplier or the third party solely for the purposes of the said security shall be returned immediately by the supplier or third party.
(5) Paragraph (2) is without prejudice to Regulation 18 of the European Communities (Consumer Credit Agreements) Regulations 2010 ( S.I. No. 281 of 2010 ).
(6) Notwithstanding Regulation 3(2)(d) (exclusion of financial services contracts), contracts for financial services may be ancillary contracts for the purposes of this Regulation.
SCHEDULE 3
INFORMATION CONCERNING THE EXERCISE OF THE RIGHT TO CANCEL
A. MODEL INSTRUCTIONS FOR CANCELLATION
Right to cancel
You have the right to cancel his contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day [See Note 1].
To exercise the right to cancel, you must inform us [see Note 2] of your decision to cancel this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached cancellation form but it is not obligatory. [See note 3]
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. [See Note 4]
[See Note 5]
[See Note 6]
Notes on instructions for completion:
1. Insert one of the following texts between inverted commas:
(a) in the case of a service contract or a contract for the supply of water, gas or electricity not put up for sale in a limited volume or set quantity, of district heating or of digital content not supplied on a tangible medium: “of the conclusion of the contract.”;
(b) in the case of a sales contract: “on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.”;
(c) in the case of a contract relating to multiple goods ordered by the consumer in one order and delivered separately: “on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last of the goods.”;
(d) in the case of a contract relating to delivery of a good consisting of multiple lots or pieces: “ on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece.”;
(e) in the case of a contract for regular delivery of goods during a defined period: “on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first of the goods.”.
2. Insert your name, geographical address and, where available, your telephone number, fax number and e-mail address.
3. If you give the option to the consumer to electronically fill in and submit information about his cancellation of the contract on your website, insert the following: “You can also electronically fill in and submit the model cancellation form or any other unequivocal statement on our website [insert Internet address]. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.”.
4. In the case of sales contracts in which you have not offered to collect the goods in the event of cancellation insert the following: “We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.”.
5. If the consumer has received goods in connection with the contract:
(a) insert:
— “We will collect the goods”; or
— “You shall send back the goods or hand them over to us or [insert the name and geographical address, where applicable, of the person authorised by you to receive the goods], without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.”;
(b) insert:
— “We will bear the cost of returning the goods.”,
— “You will bear the direct cost of returning the goods.”,
— If, in a distance contract, you do not offer to bear the cost of returning the goods and the goods, by their nature, cannot normally be returned by post: “You will have to bear the direct cost of returning the goods EUR [insert the amount].”; or if the cost of returning the goods cannot reasonably be calculated in advance: “You will have to bear the direct cost of returning the goods. The cost is estimated at a maximum of approximately EUR [insert the amount].|”, or
— If, in an off-premises contract, the goods, by their nature, cannot normally be returned by post and have been delivered to the consumer’s home at the time of the conclusion of the contract: “We will collect the goods at our own expense.”, and
(c) insert: “You are only liable for any diminished value of the goods resulting from the handling of the goods beyond that necessary to establish their nature, characteristics and functioning”.
In the case of a contract for the provision of services or the supply of water, gas or electricity, where they are not put up for sale in a limited volume or set quantity, or of district heating, insert the following: “If you requested to begin the performance of services or the supply of water/gas/electricity/district heating [delete where inapplicable] during the cancellation period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your cancellation of this contract in comparison with the full coverage of the contract.”.
B.
MODEL CANCELLATION FORM
[Complete and return this form only if you wish to cancel the contract.]
— To [here the trader’s name, geographical address and, where available, his fax number and e-mail address are to be inserted by the trader]:
— I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods[*]/for the provision of the following service [*],
— Ordered on[*]/received on [*],
— Name of consumer(s),
— Address of consumer(s),
— Signature of consumer(s) [only if this form is notified on paper],
— Date
/images/ls
GIVEN under my Official Seal,
11 December 2013.
RICHARD BRUTON,
Minister for Jobs, Enterprise and Innovation.